RETURN POLICY
No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you have
purchased is defective.
In the rare event that you receive a defective product, please contact us at
support@tapeetap.com
within 15 days of purchase with receipt or proof of
purchase and with details of the product and the defect. You can send the
item you consider defective to:
Provelis Group Ltd, Pope Hennessy Street, Curepipe
Upon receipt of the returned product, we will fully examine it and notify
you via e-mail, within a reasonable period of time - usually within a period
of 15 business days, whether you are entitled to a refund or a
replacement as a result of the defect. If you are entitled to a replacement
or refund, we will replace the product or refund the purchase price, using
the original method of payment.
Refunds Process
Refunds will be processed at the original purchase price of the Tapeetap cards.
Refunds do not include any shipping and handling charges shown on the
packaging slip or invoice. Shipping charges for all returns must be prepaid and
insured by you. You are responsible for any loss or damage to any hardware
during shipment. We do not guarantee that we will receive your returned item.
Shipping and handling charges are not refundable. Any amounts refunded will not
include the cost of shipping.
Any additional services or accessories purchased separately are not covered
under this guarantee.
Limitations
This guarantee is limited to one claim per customer. Once a refund is processed,
the associated Tapeetap card will be deactivated and unusable. All costs incurred
by us will be refunded, shipping costs would not be able to be refunded.
Exclusions:
Business cards printed or QR codes created for purposes other than business
networking (e.g., event invitations, promotional materials) are not covered under
this guarantee.
Proof of Purchase:
Customers must provide proof of their Tapeetap card purchase when making a
claim.
Reprint Policy:
If you received a printed product that you are dissatisfied with, please inform us
via email and provide pictures of the product to support@tapeetap.com Please
highlight what you consider deficient, so we may advise and make changes where
necessary.
Any error in production or you received anything different from the approved proof;
Tapeetap will provide a reprint with no additional cost to you.
We cannot, however, be held responsible for customer errors, inability to visualise
the final product(s) or inexperience with respect to warnings* sent out with all
artwork proofs.
*Please refer to your Artwork Proof to see warnings.
DELIVERY POLICY
1. General Information
All orders are subject to product availability. If an item is not in stock at the
time you place your order, we will notify you and refund you the total
amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are available for delivery to addresses in
Mauritius. We also accept orders from international customers.
3. Delivery Time
An estimated delivery time will be provided to you once your order is
placed. Delivery times are estimates and commence from the date of
shipping, rather than the date of order. Delivery times are to be used as a
guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill
your order within 15 business days of the date of your order. Business day
mean Monday to Friday, except holidays. Please note we do not ship on
Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and the items ordered. Products may also be
delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page
of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery
method. To find out how much your order will cost, simple add the items
you would like to purchase to your cart, and proceed to the checkout
page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or
heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the
item is shipped.
Shipping Policy
Tapeetap is responsible for your order from placement, to production and
packaging. Once your order has been handed over to the shipping carrier, our
responsibility ceases.
Thus, any items damaged in shipping must be addressed with the shipping carrier
themselves.
If your order is returned to us due to being undeliverable, a reshipment fee will be
required.
Please include a phone number with your order so that you may be easily
contacted in the event that there is a problem with delivery.
Customs Policy for International Orders
Customs policies vary widely from country to country. Tapeetap does not have
control over these fees, nor can we predict the exact cost of these fees.
Thus, we are not responsible for informing you of the specific fees that may apply;
it is your responsibility, as the customer and the importer, to check what your
country’s requirements are for all customs fees, before placing your order.
Please also be advised that when customs clearance procedures are required, it
can cause delays beyond our original delivery estimates.
Thank you for choosing to be part of our community at Provelis Group Ltd, a
company registered in Mauritius under business registration number C15127469
with a registered office at Pope Hennessy Street, Curepipe
7. Questions
If you have any questions about the delivery and shipment or your order,
please contact us at
support@tapeetap.com
TERMS OF SERVICE
1. Introduction
This website is operated by Tapeetap under Provelis Group Ltd. The
terms “we”, “us”, and “our” refer to Tapeetap. The use of our website is
subject to the following terms and conditions of use, as amended from
time to time (the “Terms”). The Terms are to be read together by you with
any terms, conditions or disclaimers provided in the pages of our website.
Please review the Terms carefully. The Terms apply to all users of our
website, including without limitation, users who are browsers, customers,
merchants, vendors and/or contributors of content. If you access and use
this website, you accept and agree to be bound by and comply with the
Terms and our Privacy Policy. If you do not agree to the Terms or our
Privacy Policy, you are not authorized to access our website, use any of
our website’s services or place an order on our website.
2. Service Description: Client Capture OS
Tapeetap provides a comprehensive networking ecosystem. Beyond physical
NFC hardware, our services include:
• Profile Hosting: Creation and management of digital business
profiles.
• Lead Capture: Tools for contact collection and storage
• Automation: Automated email sequences and follow-up workflows.
• Analytics: Engagement reporting and third-party integrations (e.g.,
Hubspot, CRMs)
Use of our Website
You agree to use our website for legitimate purposes and not for any
illegal or unauthorized purpose, including without limitation, in violation of
any intellectual property or privacy law. By agreeing to the Terms, you
represent and warrant that you are at least the age of majority in your
state or province of residence and are legally capable of entering into a
binding contract.
You agree to not use our website to conduct any activity that would
constitute a civil or criminal offence or violate any law. You agree not to
attempt to interfere with our website’s network or security features or to
gain unauthorized access to our systems.
You agree to not use our website to conduct any activity that would constitute a civil or criminal
offence or violate any law. You agree not to attempt to interfere with our website’s network or security
features or to gain unauthorized access to our systems.
You agree to provide us with accurate personal information, such as your email address, mailing address
and other contact details in order to complete your order or contact you as needed. You agree to
promptly update your account and information. You authorize us to collect and use this information to
contact you in accordance with our Privacy Policy.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to
make any modifications to the website, including terminating, changing, suspending or discontinuing any
aspect of the website at any time, without notice. We may impose additional rules or limits on the use
of our website. You agree to review the Terms regularly and your continued access or use of our website
will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or
discontinuance of our website or for any service, content, feature or product offered through our
website.
4. Products, Plans & Pricing
Subscription Plans and Access: Tapeetap offers various plans, including Free, Basic and Pro tiers. The
Tapeetap App is the central platform for managing your account, profile, and subscription services.
-
Free or discounted cards accessed via a trial or subscription are tied to the specific plan
selected. Once shipped, you are liable for that billing cycle's payment.
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All annual plans are non-refundable and continue until the end of the subscription period.
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All paid subscriptions renew automatically unless cancelled at least 48 hours before the next
billing date.
Tapeetap reserves the right to adjust pricing for any subscription plan or physical product at any time.
While price changes may occur, we will make every effort to avoid automatically upgrading your existing
subscription without explicit consent, except where legally compelled by government agencies or regulatory
policy changes.
All purchases through our website are subject to product availability. We may, in our sole discretion, limit
or cancel the quantities offered on our website or limit the sales of our products or services to any
person, household, geographic region or jurisdiction.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that
appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent
order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the colour or design of the products on our website. We have made
efforts to ensure the colour and design of our products are displayed as accurately as possible on our
website.
5. Trials and Renewal Terms
All Tapeetap trials are 7 days long and are designed to drive users to the Tapeetap App to create a profile,
select a plan, and receive their included card.
-
A. Tapeetap Free plan:
Limited access with a 30 days trial on certain features such as analytics, etc.
-
B. Tapeetap Basic and Pro Trial:
Eligible customers may receive a full 7 days of complimentary access.
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C. Trial Conditions:
No refunds are issued during or after the trial. If a trial is not converted to a paid subscription,
associated cards will be automatically blocked and permanently disabled. Physical return is not
required, but cards will cease to function.
6. Reprints, Returns & Shipping
Reprint Policy: No-cost reprints are provided only for production errors. Customer errors or aesthetic
dissatisfaction with a correctly printed proof do not qualify.
Returns: Custom NFC cards are non-returnable once printed.
Shipping & Risk: Liability passes to the customer once the order is transferred to the carrier for delivery.
Reshipment: If an order is returned as undeliverable, reshipment fees apply at 110% of the initial shipping
cost.
International: Customers are solely responsible for all customs duties, taxes, or import fees.
7. Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse,
approve or control, and are not responsible for any sites linked from or to our website, the content of
those sites, the third parties named therein, or their products and services. Linking to any other site is
at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links
to downloadable software sites are for convenience only and we are not responsible or liable for any
difficulties or consequences associated with downloading the software. Use of any downloaded software is
governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
8. Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any
other content (collectively, the “Content”) that you post, distribute or share on or through our website or
services available in connection with our website. You further acknowledge that you have full responsibility
for the Content, including but limited to, with respect to its legality, and its trademark, copyright and
other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be
edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under
no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to
any Content.
You agree that you will not post, distribute or share any Content on our website that is protected by
copyright, trademark, patent or any other proprietary right without the express consent of the owner of such
proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it
contain any malware or computer virus that could affect our website’s operations. You will be solely liable
for any Content that you make and its accuracy. We have no responsibility and assume no liability for any
Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any
Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against
us for the removal and/or deletion of your Content.
9. Your Personal Information
Please see our Privacy Policy to learn about how we collect, use, and share your personal information.
10. Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or
current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update
information at any time, without prior notice (including after an order has been submitted). Such errors,
inaccuracies or omissions may relate to product description, pricing, promotion and availability and we
reserve the right to cancel or refuse any order placed based on incorrect pricing or availability
information, to the extent permitted by applicable law.
We do not undertake to update, modify or clarify information on our website, except as required by law.
11. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided “as is”
without warranties, representations or conditions of any kind, either express or implied, with regard to
information accessed from or via our website, including without limitation, all content and materials, and
functions and services provided on our website, all of which are provided without warranty of any kind,
including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of
content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability
or fitness for a particular purpose. We do not warrant that our website or its functioning or the content
and material of the services made available thereby will be timely, secure, uninterrupted or error-free,
that defects will be corrected, or that our websites or the servers that make our website available are free
of viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with
your use of our website. We will not be liable for any damages of any kind related to the use of our
website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our
or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for
any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of
action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in
contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the
inability to use, or the performance of, our website or the content or material or functionality through our
website, even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain
damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not
apply to you and our liability will be limited to the maximum extent permitted by law.
12. Indemnification
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective
directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses
(including legal fees) in any way arising from, related to or in connection with your use of our website,
your violation of the Terms, or the posting or transmission of any materials on or through the website by
you,
including but not limited to, any third party claim that any information or materials provided by you
infringe upon any third party proprietary rights.
13. Entire Agreement
The Terms and any documents expressly referred to in them represent the entire agreement between you and us
in relation to the subject matter of the Terms and supersede any prior agreement, understanding or
arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering
into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the
other or implied from anything said or written between you and us prior to such Terms, except as expressly
stated in the Terms.
14. Waiver
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such
right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No
waiver by us is effective unless it is communicated to you in writing.
15. Headings
Any headings and titles herein are for convenience only.
16. Severability
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or
unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue
to be valid and enforceable to the fullest extent permitted by law.
17. Governing Law
These Terms are governed by the laws of Mauritius. This means that your access to and use of the qebsites ,
and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or
claims), will be governed by Mauritius law.
18. Questions or Concerns
Please send all questions, comments and feedback to us at
support@tapeetap.com
